Warranty Period Statement：Generally, when customers submit an RMA application, they need to provide relevant document information such as purchase vouchers, invoices, or product specific identification codes to prove that the product is genuine within the warranty period. At the same time, sales or business personnel provide guidance services to customers to quickly achieve the RMA product return process. After receiving the RMA product, the business personnel first confirm and identify whether the product status meets the warranty scope, and provide free after-sales service.
| Product Series | Warranty period |
| DDR3 Full Series | 1 year |
| DDR4 universal strip | 3 years |
| DDR4 dedicated strip | 3 years |
| DDR4 overclocking strip (including RGB) | 3 years |
| DDR5 universal strip | 3 years |
| DDR5 overclocking strip (including RGB) | 3 years |
| Product Series | Warranty period |
| SSD STAT series | 3 year |
| SSD PCIe series | 3 years |
1. Product functional failure caused by uncontrollable environmental or external factors.
2. Objectively, product functional failure is caused by improper human operation factors. (such as falling, misoperation, static electricity, etc.)
3. Appearance (natural/non natural) wear and damage, including but not limited to scratches, corrosion, rust, pollution, oxidation, deformation, and other phenomena.
4. Exceeding the product quality assurance period.
5. Use beyond the product specifications that results in product functionality failure, including but not limited to temperature and humidity conditions exceeding limits, voltage/frequency/parameter settings exceeding limits, application environment exceeding limits, etc.
1. Non genuine products.
2. Subjectively, product functional failure or appearance damage caused by improper human operation factors, including but not limited to incorrect installation, squeezing, external impact, smashing, intentional destruction, non-standard logistics transportation, storage in dangerous or improper environments, etc.
3. Subjectively unauthorized disassembly, repair, or replacement of parts.
4. Product labels, warranty labels, tamper proof labels/anti-counterfeiting labels may be tampered with, damaged, or lost.
5. The SPD/Firmware of the product does not match the genuine product, or the SPD information has been tampered with, resulting in the failure of product functionality.
6. Product loss.
Statement: The right of interpretation of the above-mentioned matters not covered shall be vested in Hoge Storage.For customers who apply for RMA after-sales service but do not meet the conditions of product warranty scope and are not exempt from product quality assurance rights, Huijiu Storage can provide low-cost paid warranty services to customers depending on the specific situation.
| Category | Judgment rules | Maintenance philosophy | Fee Standard |
| Product failure | Less than 2 defective particles | Particle replacement | Real time market price of particles+labor cost |
| Product failure | Less than 2 defective particles | Whole replacement | The entire real-time market price |
| Product failure | PMIC malfunction, MCU malfunction, main control malfunction | Replace components | Device market price+labor cost |
| Product failure | Other auxiliary materials are defective, EEPROM is defective | Accessory replacement | labor cost |
| Poor appearance | Gold finger sampling, scratches but does not affect functionality; PCB scratches, exposed copper, and other phenomena that do not affect functionality; | Golden finger repair (not guaranteed to restore to original state) PCB repair (not guaranteed to restore to original state) | Gold finger repair price+manual cost |
| Poor appearance | Gold finger repair price+manual cost PCB damage affects functionality | Whole replacement | The entire real-time market price |
The interpretation rights of the judgment rules, repair criteria, and charging standards for defective products within the scope of paid warranty belong to Hoge Storage. If the customer (RMA applicant) does not accept the above judgment results and repair charging standards, it will be deemed as giving up paid warranty services. Any outstanding matters shall be resolved through friendly negotiation between the customer and the supplier.
Purchase memory modules/SSD products within 6 months.For those who submit an RMA after-sales application and meet the conditions of product warranty, they will be returned to the customer as new products (the company promises to maintain consistent capacity, frequency, and specifications, but does not guarantee the use of the original core solution).
Purchase memory modules/SSD products for more than 6 months.For those who submit an RMA after-sales application and meet the conditions of the product warranty scope, the product will be returned to the customer after replacement or other core solutions of the same value will be used to match the product return.
If an RMA after-sales application is submitted in addition to the above conditions and meets the scope of paid services, the specific charging items and standards will be notified separately or confirmed through negotiation between the customer and the supplier.
Hoge Storage adopts the prototype number return method for replenishing memory/SSD products within its scope of responsibility, and does not guarantee the original return;
In case of special circumstances such as product EOL/out of stock, priority should be given to replacing other models of products of equal value for replacement and replenishment;
Restocking time: after signing for the goods7-15Working Days
HOGE STORAGE: Deeply Rooted in Storage, Leading the Data Future
